NPK is always looking to make our Products Support Department as accessible as possible. Introducing Tethr It NOW, a universal remote video platform that is used by various customer service specialist and product support technicians.

t’s browser to browser connection allows no app download and no installations. It is the fastest and easiest way to provide our customers with excellent support with the following situations:

• Remote troubleshooting / diagnosis;
• Equipment rental triage;
• Equipment inspections in the field;
• Jobsite progress review;
• Parts/tools identification aid;
• Virtual demos;
• Visibility to component repairs in rebuild centers;
• Used equipment inspections for quoting;
• Product support rep technical support in the field;
• Formal delivery process;
• Three-way calls with customers to show additional work needed.

Source: NPK